Effective Date: November 3, 2025
Bridgwater Acupuncture & Massage (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our online store, or receive services at our clinic.
1. Information We Collect
We may collect the following types of information:
- Personal information you provide: such as your name, email address, phone number, and appointment details when you book online or contact us.
- Health-related information: collected when you complete intake forms, assessments, or treatment notes (only as needed to provide safe care).
- Website usage data: such as IP address, browser type, and pages visited, collected through cookies and analytics tools.
- Online store order information: including billing and shipping details, order notes, uploaded files (such as tongue photos), and products purchased.
2. How We Use Your Information
We use your information to:
- Provide safe and effective acupuncture, massage, and related services.
- Confirm appointments and communicate with you.
- Prepare and fulfill online store orders, including custom herbal tea blends.
- Process payments securely through third-party payment providers.
- Respond to your questions or requests.
- Improve our website, online store, and services.
- Comply with legal, professional, or regulatory requirements.
3. Online Store & E-Commerce Privacy
When you place an order through our online store, we collect information necessary to process your purchase and prepare your products. This may include:
- Order information: products purchased, order notes, delivery or pickup preferences.
- Payment information: processed securely by trusted payment providers (e.g., Stripe, WooCommerce Payments). We do not store full credit card details.
- Uploaded photos: such as tongue photos required for custom herbal tea blends. These are stored securely and used only for clinical and formulation purposes.
- Communication data: emails regarding your order status, confirmation, or pickup notifications.
All online transactions are protected using industry-standard encryption. Only authorized clinic staff and practitioners access order-related information.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share information only when:
- Required by law or regulation.
- Necessary to protect your safety or the safety of others.
- Working with trusted third-party providers (e.g., booking systems, payment processors, website hosting) who follow strict confidentiality and security standards.
5. Data Security
We take reasonable steps to safeguard your personal, health, and order information against loss, misuse, or unauthorized access. Only authorized personnel have access to your records and uploaded files.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections if your information is incomplete or inaccurate.
- Withdraw consent where applicable.
- Request that we limit or delete your personal data, subject to legal or professional requirements.
7. Third-Party Links
Our website and online store may contain links to external websites. We are not responsible for the privacy practices of those websites.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
📧
info@bridgwaterwellness.com
